Employee Spotlight on Heather Wass: Impak Senior Project Manager


Employee Spotlight on Heather Wass, Impak Senior Project Manager

If you have ever called Impak’s office, there is a good chance you may have spoken to Heather Wass. Heather is our Senior Project Manager and she handles everything from new business development to import logistics to customer service. She wears many hats and is an integral part of keeping Impak's import team coordinated. 

Heather spends each day quoting new projects and working with the sales reps to ensure our clients' needs are being met.  She also works directly with domestic and international factories to manage the transportation of product and the logistics of importing and exporting goods.

Learn more about our down-home, good-natured and ambitious Central Texas native. 

Favorite part about living in Texas?  I have lots of family here.  Every time I have moved away, I end up moving back.  It is a great place to live.  You can take the girl out of Texas but not Texas out of the girl.

What kinds of questions or things can customers reach out to you to answer? They can ask me anything.  I am familar with project timelines, manufacturing abilities, minimum order quantities and importing/exporting capabilities.  If I cannot assist, then I can help find someone who can. 

What’s your favorite part about working for Impak?  I love the people I work with. The comradery is palpable.  We are fortunate to be a part of this organization.We work as a team at Impak.  We care about one another’s successes and we want to help each other through the challenges.  We are in it together.

What are you freakishly good at? Understanding different personalities and reading people.

Where and when do you get your best ideas? I get my best ideas when brainstorming with others.  I love to share and test concepts.  Everyone I work with at Impak is creative and intelligent, so we really challenge each other.  Good synergy is important.

Just for fun, what’s the most useful thing you learned in grade school? My family moved around a lot until I was in 4th grade.  Looking back I realize this is when I began to learn the importance of adapting to change.  A common characteristic that successful people share, is the ability to adapt to change.

Has a teacher ever changed your life?  I had a math teacher in 6th grade who would tell us being a little weird is a good thing.  If we were all alike, then life would be dull.   It is important to embrace our differences.  

What inspires you?  Nice people inspire me.  People that face their fears inspire me.

What’s your personal mantra or favorite quote?  I often say this is where the weak crumble and the strong persevere.  Never give up; don't brood on your mistakes. Own them, learn from them, find solutions and move on.

What’s your favorite word? Yes

If social media didn’t exist, how would your life be different? You cannot be in business without understanding the ins and outs of social media.  It is crucial to stay on top of trends in the marketplace.  Social Media is the ultimate marketing tool, but you have to know how to use it.

I am at a point in my life where it is hard to stay in touch with all of the people I care about.  Social media allows us to stay connected in a busy world.  On the flipside, social media has taken away our privacy to some extent.  Everything we do or say runs the risk of being exposed.  

I have three young kids. They are growing up in a world that is much different than mine was at their age.  We are learning how to navigate it together. 

How long can you go without checking your emails or texts?  I definitely try to unplug as much as possible.  I believe having balance in your life is important and that means putting emails and texts to the side and enjoying the view.

If your life was a song, what would it be?   Funny you should ask that.  I always say life is a song.  Songs represent multiple lifelines…It's too hard to choose just one!

Okay, so if life is a song, do you play any instruments?  The tambourine! Does that count?

Feel free to call Heather Wass at 972-638-5957 if you have any questions about Impak, maybe she’ll play the tambourine for you or be able to tell you her favorite word, YES!

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Caleb Lummer